Glean is an enterprise search and AI assistant platform designed to solve the problem of “information fragmentation” in the modern workplace.
Introduction
In 2026, the average employee switches between dozens of apps every day, wasting hours searching for buried information. Glean was built to end this “search fatigue.” It is a unified AI platform that understands the context of your work, your role, and your team’s specific language. By creating a bridge between all your siloed data, from Google Drive to GitHub, Glean provides a single, intelligent interface where you can ask questions, generate content, and automate repetitive tasks. It doesn’t just find links; it provides answers, acting as a “Work AI” that scales human potential by making every employee as knowledgeable as the company’s most tenured expert
Enterprise Search Leader
100+ Connectors
SOC2 & GDPR Compliant
No-Code Agent Builder
Review
Glean is a high-performance enterprise search and AI assistant platform designed to solve the problem of “information fragmentation” in the modern workplace. Unlike standard search bars, Glean uses a sophisticated Knowledge Graph to index every document, Slack message, Jira ticket, and email across your entire company tech stack. Founded by the engineers who built Google Search, it brings that same “magic” to internal data, allowing you to find the exact project roadmap or policy document in seconds.
The platform has evolved into a full Work AI Studio, where teams can build custom AI agents to automate multi-step workflows, such as onboarding new hires or summarizing complex technical backlogs. With 100+ native connectors and a strict “permission-aware” framework, Glean ensures that employees only see information they are authorized to access. While it is an enterprise-level investment with significant setup overhead, its ability to act as a “central nervous system” for company knowledge makes it the gold standard for organizations struggling with app overload
Features
Unified Enterprise Search
Search across all company apps simultaneously with a deep understanding of semantics and synonyms.
AI Assistant & Summarization
Ask natural language questions like "What was the outcome of the Q3 project?" and get a summarized answer with citations.
Glean Agents
A no-code builder to deploy AI agents that can perform tasks, such as "Update the team on all Jira tickets moved to 'Done' this week."
Permission-Aware Results
Respects your existing security protocols in real-time, ensuring users can't find sensitive data they don't have access to.
Knowledge Discovery
Automatically identifies subject matter experts within the company based on who is creating and editing relevant content.
Glean Centralized Dashboard
A personalized "New Tab" experience that surface relevant documents and updates before you even search for them.
Best Suited for
Engineering Teams
Searching across GitLab, GitHub, and documentation to debug code and find legacy architecture decisions.
Sales & Marketing
Quickly finding the latest case studies, account histories, and brand assets across Salesforce and Drive.
Human Resources
Streamlining onboarding by providing new hires with a single place to find all company policies and FAQ answers.
Customer Support
Resolving tickets faster by instantly surfacing similar past incidents from Zendesk or ServiceNow.
Large Enterprises
Organizations with 500+ employees where information is scattered across hundreds of different SaaS tools.
Remote & Hybrid Teams
Closing the "knowledge gap" for distributed workers who can't just ask a neighbor for help.
Strengths
Unrivaled Relevance
High Trust & Security
Proactive Intelligence
Rapid Deployment
Weakness
Enterprise Pricing
Setup Complexity
Getting Started with Glean: Step-by-Step Guide
Step 1: Request a Demo and Discovery
As an enterprise tool, you must contact Glean’s sales team to define your organization’s scope and security requirements.
Step 2: Connect Your Tech Stack
Use the Admin Console to authorize connectors for your core apps (e.g., Google Workspace, Slack, Jira). Glean will begin its initial indexing.
Step 3: Define Permissions
Glean will automatically ingest your existing SSO and app-level permissions. Confirm that sensitive departments (like HR or Finance) are correctly mapped.
Step 4: Roll Out the Extension
Deploy the Glean browser extension to your team. This allows Glean to appear every time an employee opens a new tab or searches.
Step 5: Export andStep 5: Build Custom Agents Sync
Identify repetitive tasks (like weekly status reporting) and use the “Agent Builder” to create AI workflows that pull data and post updates autonomously.
Frequently Asked Questions
Q: Is my company's data used to train the AI?
A: No. Glean uses Retrieval-Augmented Generation (RAG), which means it “reads” your data to answer questions but never uses it to train its base models.
Q: Does Glean work with on-premises data?
A: Yes. While built for the cloud, Glean offers “Push APIs” and custom connectors for secure, on-premises data silos.
Q: How long does it take to index everything?
A: For standard SaaS apps, you can see initial results within hours. For massive enterprise-scale data, full “semantic understanding” can take several days.
Pricing
Glean does not offer a standard self-service tier. All plans are customized based on the number of users and the depth of data integration.
| Plan | Target Audience | Key Benefits |
| Growth | Scaling Startups | Core search, AI assistant, and standard connectors. |
| Enterprise | Large Organizations | Unlimited connectors, advanced security, custom agents, and priority support. |
| Global | Multi-national Firms | Multi-region support, data residency options, and enterprise-grade SLAs. |
Alternatives
Microsoft 365 Copilot
Best for teams primarily locked into the Microsoft ecosystem (Word, Teams, Excel).
Amazon Q Business
A strong competitor for companies heavily utilizing AWS and internal data lakes.
Guru
Focused on "Knowledge Management", requires more manual upkeep but is excellent for verified wikis.
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